Metacreator Frequently Asked Questions
If you are experiencing problems our first recommendation is to update your software and game system templates to the most recently released version. You should also update your character sheets after installing the software updates.
- The updater software doesn't recognize my installation. How do I update?
- The updater isn't updating.
- What are the lastest changes?
- The installer/uninstaller hangs.
- Does Metacreator run on Vista, Windows 7 and 8?
- How do I contact Alter Ego Software?
- I get a 404 page not found when try to place an order
- How do I download the application I bought?
- Why is the wrong setup running when I run the downloaded executable?
- I get "unexpected token" when loading a character sheet that someone sent me as an attachment to an email.
- Why don't headings appear when I print my character sheet?
The best way is to use the support web form.
If you need to contact us directly send your email to firstname.lastname@example.org. You must include the word "Metacreator" in the subject line. Because of the dozens of spam emails we receive each day, any messages that do not include Metacreator in the subject line may be lost.
If another application installs when you try to install Metacreator, there may be an extra copy of SETUP.EXE in the same directory (folder) where you downloaded the Metacreator installation executable file.
To fix this problem:
- Delete the extra SETUP.EXE file, or
- Move the file you downloaded into an empty directory (folder).
Run the downloaded file again to retry the installation.
This error message may appear when you open a character sheet that you received as an attachment to an email. It means the character sheet was corrupted during transmission, or by the email application. Some email applications inadvertently change files that appear to be text by substituting instances of the carriage return character with carriage return/line feed combinations. This corrupts the character sheet, rendering it unreadable.
Solution: Put the character sheet in a ZIP file and send the ZIP file as an attachment.
Metacreator runs on Windows Vista, Windows 7 and Windows 8. When you install Metacreator you must use an administrator login.
On Windows Vista and later, you should install Metacreator in C:\Users\Public\Metacreator. This allows all users to access Metacreator and makes it easy to customize Metacreator by adding your own data data sheets. See Access Control Problems if you're having troubles updating your installation of Metacreator on Windows Vista, 7 or 8.
You should not install Metacreator in C:\Program Files [or C:\Program Files (x86)] under Windows Vista, Windows 7 or Windows 8.
If you install old versions of Metacreator templates (for Ars Magica 4 and SRD 3.0), in order to use the help for those templates you will need to follow the instructions for downloading and installing the Windows Help Engine from Microsoft's website.
There is a known issue in Windows with reinstalling a game system that installs fonts for the character sheet (including Ars Magica 5, Savage Worlds, etc.) that causes text that uses the reinstalled fonts to "disappear." Restart your computer and the headings should reappear.
This may be due to your browser preventing the PayPal popup from opening. Try another browser, or enable popups temporarily.
Certain antivirus software causes installation and uninstallation programs to become unresponsive and hang. This can happen to the Metacreator installer and uninstaller. If either of these applications hang, use your antivirus software to directly scan the Metacreator install/uninstall .EXE file for viruses. If it is infected, contact us via our support web form for a replacement. If it is not infected, turn off your antivirus software temporarily, run the install/uninstall, and then turn your antivirus software on again.
If you're running Windows Vista, Window 7 or later, you need to run the updater as administrator.
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