If you are experiencing problems our first recommendation is to update your software and game system templates to the most recently released version. You should also update your character sheets after installing the software updates.
I didn't receive an email with my download link. How can I get my software?
The update software doesn't recognize my installation. How do I update?
Why is the wrong setup running when I run the downloaded executable?
The best way is to use the support web form.
If you need to contact us directly send your email to support@alteregosoftware.com. You must include the word "Metacreator" in the subject line. Because of the thousands of spam emails we receive each day, any messages that do not include Metacreator in the subject line may be lost.
If another application installs when you try to install Metacreator, there may be an extra copy of SETUP.EXE in the same directory (folder) where you downloaded the Metacreator installation executable file.
To fix this problem:
Delete the extra SETUP.EXE file, or
Move the file you downloaded into an empty directory (folder).
Run the downloaded file again to retry the installation.
The character sheet was not correctly transmitted. Some email applications inadvertently change files that appear to be text by substituting instances of the carriage return character with carriage return/line feed combinations. This corrupts the character sheet, rendering it unreadable.
Solution: Put the character sheet in a ZIP file and send the ZIP file as an attachment.
Metacreator has been tested on Windows Vista. When you install Metacreator you must use an administrator login. If you intend to customize data sheets, you will need to use an administrator login (because the files are the the Program Files folder), or you should install Metacreator in your User folder.
If you use the help for Metacreator you will need to follow the instructions for downloading and installing the Windows Help Engine from Microsoft's website.
There is a known issue in Windows with reinstalling a game system that installs fonts for the character sheet (including Ars Magica 5, Savage Worlds, etc.) that causes text that uses the reinstalled fonts to "disappear." Restart your computer and the headings should reappear.
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